Daigle Leverages 25 Years of Technology and Communications Industry Expertise to Develop Superior Quality in Customer Service Operations and Processes
TAMPA, FL. (May 22, 2017) — Vector Solutions, the leader in eLearning and performance support solutions for the architecture, engineering, construction (AEC), industrial, public safety, IT and education fields, announced today that Tammy Daigle has been promoted to Senior Vice President of Customer Operations with Vector Solutions. For the past year, Daigle has held the position of Vice President of Operations, responsible for account management and client support. Her focus is on helping customers understand and use eLearning technology to better serve their own employees and customers while improving operations.
Daigle’s success working with the account management and client services teams is reflected in the substantial increase in retention rates and the improved pace of upsells delivered in 2016. These winning results mark the achievement of a long-term strategy she implemented when first joining Vector Solutions. Her goal is to standardize and modernize tools and processes for client services as well as establish a structured retention improvement plan and a structured approach to driving upsells for account management.
“Tammy has been an integral part of our team since day one,” said Jeff Gordon, CEO with Vector Solutions. “Her promotion is well deserved, and we are very excited to see what her enthusiasm and expertise will bring next to the Vector Solutions team. Undoubtedly, she is laying the ground work for superior standards and strengthening our cutting-edge customer service processes.”
Daigle has worked in the technology and communications fields for more than 25 years and started three successful businesses, including a technology consulting firm, a social networking website and a strategic consulting service for non-profits. She has developed award-winning communications and engineering systems and led multi-million-dollar certified project management initiatives. Daigle is passionate about technology and works to inspire others through countless mentorships with high school and college students as well as junior executives in technology and science careers.
About Vector Solutions
Vector Solutions sets the standard for excellence in delivering online continuing education, training and performance support solutions to the architecture, engineering and construction (AEC) industries, as well as industrial, public safety and IT fields. Through its brands RedVector, TargetSolutions, LearnSmart, and Scenario Learning. Vector Solutions offers individual courses as well as and large-scale corporate training solutions via a state-of-the-art Learning Management System. With an online library exceeding 5,000 courses authored by more than 200 subject matter experts, Vector Solutions serves professionals and firms across the globe. The recipient of numerous community honors and industry awards, Vector Solutions was founded in 1999 and is headquartered in Tampa, Florida. For more information, call 1-866-546-1212 or visit http://www.vector-solutions.com/.